With a rapidly growing student population, Drexel University sought a one-stop student service center to consolidate financial service departments and enhance customer service. The new 7,000 sf Drexel Central combines seven departments in the historic Main Building and facilitates a concierge-capacity level of service. SMBW led University leadership in the strategic planning of Drexel Central’s new customer service model. Through thoughtful placement of interior features, signage and color; Drexel Central is an inviting intuitive environment for students, parents and staff. The lobby houses the cashier counter, self-service kiosks and a full-service customer service counter. Students needing more specialized assistance are escorted into a private student touch-down lounge. The touch-down lounge contains a coffee bar and a suite of private counseling rooms. The use of glass walls brings natural light into the suite and provides a connection between public and private functions. Warm, natural finishes are used to compliment the historic building’s great court and create an inviting atmosphere for guests.